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A person complaining to another. The second person is holding a clipboard in hand.
A person complaining to another. The second person is holding a clipboard in hand.

Complaints and appeals

Make a complaint, appeal a decision or speak to someone for support.

Do you have a complaint or grievance to raise?

At UQ, we take all complaints seriously, and aim to resolve them effectively and transparently. This page explains the complaints process and how to make a complaint.

You can make a complaint if you experienced or have concerns about issues such as:

  • discrimination, harassment, bullying, or sexual misconduct
  • academic or research misconduct
  • corruption or fraud
  • fitness to practice.

Seek support

If you're not sure how to proceed, you can speak to support staff or student union representatives for help with your complaint.

Make a complaint

Lodge a formal complaint using ͼ's central complaints management system.

Request a review

If you're unhappy with how your complaint was handled, you can request a review.

Make a complaint

Complaints are managed through a secure external website and are treated with the highest confidence to protect your privacy. You can choose to make an anonymous complaint; however, these can be more difficult to resolve.

Read more about the complaint resolution process or find someone to speak to about your complaint below.

A woman sitting on a couch complaining to another person, who is holding a clipboard in hand and taking notes.

Types of complaints

The way a complaint is resolved will vary depending on the issue. Different policies and procedures may also apply.

Sexual misconduct

If you or someone you know has experienced sexual assault or harassment, you can reach out to a First Responder who can provide a safe and supportive environment and connect you with support services.

A girl sitting in the dark by her bed with her face turned away from the camera.

Reviews

Internal review

A review examines the way your complaint has been handled to ensure it has been dealt with in accordance with ͼ’s policies and procedures.

Different types of complaints are governed by different policies and procedures.

If you wish to lodge a review please refer to thefor guidance.

If no process is set out in the policy or procedure for your complaint, you can seek a review by:

  • contacting the decision-maker in the complaints process.
  • contacting the,who'll refer your matter to the appropriate party for review.

External review

If you feel your complaint has not been satisfactorily dealt with internally, you may approach an external body for review.

External bodies may choose not to investigate your complaint if you have not attempted to resolve it under ͼ's complaints management framework first.